Capgemini Engineering · 2 days ago

Planisware Technical Support Consultant

Pennsylvania, United States

Full-time

Remote

Mid Level

4+ years exp

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Responsibilities

Develop in-depth knowledge of Planisware features, functionalities, and best practices.

Stay updated on new releases and enhancements to the software.

Assist in the configuration and customization of Planisware to meet organizational needs.

Work closely with project managers, business analysts, and IT teams to understand user requirements and challenges.

Analyze existing workflows and processes to identify areas for improvement using Planisware.

Recommend and implement process enhancements that leverage Planisware capabilities.

Provide training sessions for end-users and stakeholders to ensure proper usage of Planisware.

Serve as a point of contact for troubleshooting issues and providing user support.

Create and maintain documentation related to system configurations, processes, and user guides.

Liaise with various departments to gather requirements and understand their needs regarding project management and resource planning.

Communicate effectively with technical teams to ensure alignment between user needs and software capabilities.

Support change management initiatives related to the adoption of Planisware.

Facilitate workshops and feedback sessions to gather user input on software improvements.

Promote best practices in project management and resource planning within the organization.

Mentor and guide team members on effective use of Planisware tools.

Oversee the deployment of new features or upgrades to ensure minimal disruption to users.

Monitor and evaluate the performance of Planisware in meeting organizational goals.

Qualification

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Planisware softwareObject-oriented programmingDatabase managementLinuxITILIncident managementService request managementSNOW