WellSense Health Plan · 2 days ago
Learning and Development Operations Trainer
Boston, MA
Full-time
Remote
Entry Level, Intern/New Grad
0+ years exp
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Responsibilities
Facilitate training sessions for employees using a variety of instructional techniques and formats, such as presentations, group discussions, and virtual activities
Adapt training delivery methods to accommodate different learning styles and preferences.
Use effective classroom management techniques and provide updates on the status and progress of trainees, quality outcomes, and concerns.
Monitor trainee progress and provide feedback and support as needed.
Maintain accurate records of training attendance, evaluations, and feedback.
Ensure training materials are aligned with company policies, procedures, and best practices.
Assist in the evaluation of training effectiveness and make recommendations for improvement.
Assist in the development and creation of lesson plans and training aids.
Contributes to new training program design and existing program enhancements.
May specialize in a particular subject, training program, or function of the company.
Stay current on learning trends and approaches to incorporate in Learning and Development offerings.
Understand and promote the mission, vision, and values of WellSense Health Plan in the workplace and the community.
Perform other duties as assigned.
Qualification
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Required
Bachelor’s degree in Business Administration, Education, a related field, or the equivalent combination of training and experience.
0-2 years of experience in operational areas, including Customer Service, Claims, Enrollment, and/or delivering training in a matrixed environment.
Successful completion of a pre-employment background check.
Ability to command an audience's attention while training both in person and virtually.
Basic understanding of adult learning principles and training methodologies.
Effective collaborative and proven process improvement skills.
Demonstrated ability to coach, facilitate, and motivate and people to achieve work success.
Strong learning abilities to comprehensively understand the company's products and services.
Strong oral and written communication skills; ability to interact within all levels of the organization.
Proficiency in the use of Microsoft Office products such as Word, Excel, PowerPoint, and Outlook required.
Demonstrated ability to plan, organize, and manage projects successfully.
Detail-oriented, excellent proofreading and editing skills.
Ability to deal with ambiguity and change within a fast-paced environment.
Proactive, motivated, and a collaborative team player.
Strong focus on service to internal and external customers.
Preferred
0-2 years’ experience in public speaking or training, including the ability to cross-train others and train all levels of the organization.
Prior experience within a Learning and Development environment.
Prior experience utilizing adult learning principles to deliver training in a corporate environment.
Intermediate knowledge of training processes, such as adult learning theories and learning styles.
Company
WellSense Health Plan
A nonprofit health plan serving Medicare, Individual & Family, and Medicaid plan members in Massachusetts & New Hampshire.
1,001-5,000 employees
Funding
Current Stage
Late StageLeadership Team
Heather Thiltgen
President & CEO
Diana Cruz
Chief Operating Officer
Company data provided by crunchbase
