myGwork - LGBTQ+ Business Community · 1 day ago

Field Service Engineer

United States

Full-time

Remote

Entry, Mid Level

$36.42/hr - $54.63/hr

2+ years exp

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Responsibilities

Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.

Chip into high-value service-related procedures and documents.

Work closely with other departments to improve customer experience.

Help to cultivate customer satisfaction through ensuring prompt customer response times and problem resolution.

Provides up-to-date service reporting on customer activities.

Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.

Developing and maintaining positive relationships with customers in assigned territory.

Help Service Sales Representative on service orders.

Support product quality improvement.

Be member of service optimization projects.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

BioprocessingAutomated bioproductionBioproduction equipment designSoftware controlBioprocessing chromatographyDelta VMicrosoft WindowsPC hardwareDesktop applicationsCustomer experience improvement

Required

Bachelor’s degree or above, major in computer technology, E/E, Automation, or biology, chemistry is preferable.

2+ years of experience in Bioprocessing, Automated bioproduction, Bioproduction equipment design/maintain/software control, Bioprocessing chromatography and other relevant techniques desired.

Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements and work with appropriate internal & external partners to implement.

Outstanding teammate, who can work with counterparts and customers across the world.

Self-motivated, self-starter with strong communication skills.

Sophisticated knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.

Well oral and written English skill.

Able and willing to travel extensively.