200+ applicants

Company

Artisan · 1 day ago

Customer Support Specialist

United States

Full-time

Remote

Mid Level

3+ years exp

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Responsibilities

Respond to customer inquiries via email and Zendesk tickets, providing timely and accurate technical support

Diagnose and resolve software issues

Document all customer interactions, problems, and resolutions in our ticketing system

Escalate complex issues to appropriate internal teams

Identify and suggest possible improvements on procedures

Stay up-to-date with system upgrades and customer care policies

Contribute to knowledge base and FAQ documentation

Qualification

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Customer SupportZendeskTechnical explanation

Required

3+ years of experience in a Customer Support role

Familiarity with Zendesk

Excellent problem-solving and analytical skills

Strong verbal and written communication abilities

Patient and customer-focused attitude

Ability to explain technical concepts to non-technical users

Self-motivated with a strong work ethic

Adaptable to changing priorities and new technologies

Preferred

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

Benefits

Competitive salary and benefits package

Company

Artisan

At Artisan, we're creating AI Employees, called Artisans, and software which is beautiful, easy to use, and replaces the endless stack of point solutions.

Founded in 2023

San Francisco, California, USA

11-50 employees