63 applicants

Company

FICO · 1 day ago

Scores Client Services – Manager (Minority/Community Development and Inclusion)

United States

Full-time

Remote

Mid Level

$84K/yr - $132K/yr

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Responsibilities

Serve as the subject matter expert supporting FICO’s own inclusive lending program for our mid-tier clients in the United States.

Serve as the implementation specialist, program director and facilitate marketing strategies for the program and its’ participants.

Support lenders leading financial inclusion by leveraging alternative data sources and providing access to our platform of products.

Play a central role in cultivating client relationships by leveraging deep functional, business and product knowledge to grow our mid-tier relationships.

Provide education and training in informal and formal settings around our other Scores products to mid-tier clients and supports external events (such as conferences) requiring FICO® Score subject matter experts.

Serve as a key contributor to the planning and development of one-to-many client projects, initiatives, and administrative responsibilities designed to support the targeted mid-tier lender.

Manage a large number of clients and projects of mid-sized scope involving significant client interaction.

Cultivate and maintain effective working and trusted advisor relationships with a variety of client stakeholders, including C-Level marketing and risk executives, operational management, strategic project managers, senior staff members, data scientists, and operations analysts.

Present and facilitate discussions about FICO® Score products in a variety of settings, including client meetings, virtual conferences/webinars, and external in-person events.

Meet with clients, provide timely responses to questions, and proactively ask questions to understand needs, requests and desired outcomes.

Provide functional and technical answers to clients around FICO® Score products.

Assist in contract negotiations to ensure client needs are met and products are appropriately priced.

Communicate relevant information effectively to diverse audiences and translate subject matter terminology into business terms and recommend alternatives to target clients’ senior management and project/product managers.

Regularly study FICO® Score product information and relevant market/industry information, maintain and review frequently asked questions, and rehearse presentations to ensure always ready to present high-quality trainings.

Successfully resolve client support issues, leveraging internal tools and processes as the first step of handling a client issue and formulating new approaches as needed to achieve positive outcomes for FICO and the client.

Travel as required, with approximately up to 15- 20% of time spent outside the office in on-site presentations, conferences, and client meetings.

May be required to work outside of normal business hours and travel on weekends.

Qualification

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FICO® Score knowledgeConsumer retail lendingClient engagementSolution consultingSoftware implementationProject managementAWS cloud migrationCross-functional collaboration

Required

Multiple years of substantial, relevant industry experience and consumer retail lending and financial services domain knowledge required with FICO product knowledge being a plus.

Direct experience working in two or more of the following roles: client sales support and solution development, relationship management, strategy consulting, retail lending, analytic delivery, project management, or program development.

Experience launching new projects, managing projects, and managing software implementations across consumer lending ecosystems.

Exposure to migrating software applications to AWS cloud including any loan origination or alternative data source knowledge is highly beneficial.

Ability to serve as a trusted advisor and work closely with many types of lenders and loan service providers including smaller organizations that will require a lot of interaction and attention to detail.

Excellent presentation skills, with demonstrated ability to articulate clearly (ability to speak clearly and concisely), to use engaging body language (use of vocal tone, facial expression, body language, and timing to communicate points), and to assess audience (successful evaluation of audience regularly and ability to adopt content to audience receptiveness and characteristics).

Ability to memorize specific, detailed information as well as develop a deep knowledge base and integrate this information and knowledge into presentations and client discussions to address complex issues and questions.

Ability to effectively listen to clients and understand their business needs and challenges.

Excellent customer service, organizational and follow-up skills, successfully managing to an action plan.

Demonstrated history of delivering high-quality customer experiences, with frequent requests by customers to help with their issues.

Consistently a top performer, evidenced by regular over-achievement of internal targets around customer satisfaction and responsiveness.

Attention to detail with sound reasoning and problem-solving skills and logical thinking while also having the ability to see the big picture.

Proven experience with juggling multiple tasks/projects simultaneously, working proactively, prioritizing effectively, meeting deadlines, and working with minimum supervision.

Demonstrated self-starter with an ability to maintain composure, project a positive and professional image, and work well under pressure.

Ability to effectively collaborate within a cross-functional team environment, reaches out rather than waits for invitation to participate, regularly brings ideas for process improvement, and contributes to team success.

Benefits

Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Company

FICO

Glassdoor

4.0

Fair Isaac Corporation enables businesses to automate, improve, and connect decisions to enhance business performance. It is a sub-organization of FICO.

Founded in 1956

San Jose, California, USA

1,001-5,000 employees

http://www.fico.com

H1B Sponsorship

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2023 (14)

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2021 (42)

2020 (41)