31 applicants

Company

Verizon · 1 day ago

Fiber Customer Support Analyst

Providence, RI

Full-time

Remote

Entry Level

$632/wk - $1,770.50/wk

2+ years exp

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Communications InfrastructureInformation Technology

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Answering incoming calls from customers with order inquiry and/or trouble reports.

Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.

Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.

Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.

Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.

Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Qualification

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Technical supportNetworking knowledgeCall center experienceVoice servicesData servicesVideo servicesTrouble reports

Required

Exceptional technical support and customer service skills.

Dedication to customer service excellence.

Amazing communication skills.

Positive, professional attitude.

Ability to thrive in a fast-paced work environment.

Willingness to work evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Knowledge of communication and networking components.

Ability to perform analysis and isolation of trouble conditions.

Ability to create and sort trouble reports.

Ability to communicate clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.

Preferred

A related Associate Degree or 2+ years’ relevant experience.

Technical support call center experience.

Benefits

Health and wellness benefits

401(k) Savings Plan

Stock incentive programs

Paid time off

Adoption assistance

Tuition assistance

Company

Verizon

Glassdoor

3.8

Verizon is a broadband and telecommunications company that provides information and entertainment services.

Founded in 1983

New York, New York, USA

10,001+ employees

https://www.verizon.com

H1B Sponsorship

Verizon has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (9)

2020 (6)