Ambry Genetics · 1 day ago

Customer Support Representative I -7am-3:30pm PT (Remote, USA)

Aliso Viejo, CA

Full-time

Remote

Entry Level

$21/hr - $23/hr

2+ years exp

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Responsibilities

Provide support on Ambry’s products and software in a timely and professional manner.

Document client interactions within Ambry systems completely and thoroughly.

Answer frequently asked questions regarding Ambry products and processes, utilizing resources as needed.

Communicate intermediate knowledge of Ambry products and systems to internal teams.

Exhibit appropriate inter-departmental communication and coordination.

Demonstrates two or more of the following skills and abilities:

Handle inbound phone calls from a minimum of one queue.

Respond to written requests via multiple channels.

Identify and process medical records, billing and insurance information, change authorizations, and other documents with a high level of accuracy.

Submit orders for single and bulk sample kits.

Coordinate mobile phlebotomy for patients.

Provide first-level technical support on Ambry software applications.

Contact clients and patients regarding missing or unclear information.

Displays preliminary billing and insurance knowledge.

Other duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceData entryMicrosoft OfficeSalesforceBilingual (Spanish/English)Technical supportHealthcare knowledge

Required

Possesses a high school diploma or higher or equivalent work experience

Minimum of 2 years of experience in a customer-facing role or data entry is required

A copy of school transcripts or diploma is required for the employee file

General- Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with minimal supervision. Ability to communicate effectively, show attention to detail, and prioritize work. Flexible regarding job assignments and shift schedule.

Software Skills - Working knowledge of Microsoft Office, Google Chrome, and internet usage required.

Language Skills- Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization.

Mathematical Skills- Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Reasoning Ability- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.