36 applicants

Company

Invoca · 1 day ago

Digital Technical Account Manager

Santa Barbara, CA

Full-time

Remote

Mid Level

$70K/yr - $85K/yr

4+ years exp

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Responsibilities

Act as a strategic technical point of contact for short-term, limited-scope engagements with Digital customers that focus on driving product adoption, platform optimization, and upsells

Identify and implement technical features and functions to measure and report on desired customer outcomes

Serve as an Invoca product expert, tracking customer patterns and partnering with product and technical teams to relay customer feedback and advocate for solutions

Work alongside the Digital Customer Success team to understand what is most important to the customers in the segment, preview new product releases, and identify opportunities for customers to adopt new products and participate in beta programs

Monitor and project manage ongoing engagements between the customer and other internal technical teams, helping triage and solution technical blockers

Train and enable new and existing customer account admins on how to best utilize and navigate their Invoca platform

Assist with building enhancements to Invoca customer accounts to meet new needs including campaign management, Invoca ConnectApp integrations, and report-building

Technically manage and/or implement ad-hoc customer and internal special projects, including customer migrations or other team initiatives

Maintain and monitor the health of customer accounts to maximize long-term value

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical Account ManagementJavaScriptHTMLCSSAPIsWebhooksData Transfer TechniquesProject ManagementSaaS BackgroundTelecom BackgroundWeb AnalyticsCRM SoftwareMarketing AutomationBid ManagementAd-Serving SoftwareAttribution SoftwareDigital Marketing Technology

Required

4+ years of successful technical account management, implementation, or deployment experience in a customer-facing role required

Working knowledge and functional understanding of front-end web languages including JavaScript, HTML, and CSS

Customer-first mentality; ability to empathize and create customer loyalty

Experience in scoping, clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams

Excellent oral and written communication skills - communicating with both internal and external stakeholders

Strong organizational and analytical skills and the ability to work at a highly detailed level

Knowledge and experience using APIs, webhooks, and general data transfer architectures and techniques

Ability to deeply articulate and compare customer needs along with their relevant business value to both internal technical and non-technical audiences

Preferred

Background in SaaS

Background in telecom, mobile, or digital media a plus

Hands-on experience with web analytics, CRM, marketing automation, bid management, ad-serving, and attribution software a plus

Working knowledge of the digital marketing technology landscape is a plus

Benefits

Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy, starting at 20 days off, for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, 3 days volunteer time and more.

Healthcare - Invoca offers a health care program that includes medical, dental and vision coverage. There are multiple plan options to choose from so you can make the best choice for yourself, partner and family.

Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.

Stock options - All employees are invited to ownership in Invoca through stock options.

Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday life topics through the WorkLifeMatters program.

Paid Family Leave - Invoca offers up to six weeks 100% paid leave for baby bonding, adoption, and caring for family members

Paid Medical Leave - Invoca offers up to twelve weeks 100% paid leave for childbirth and medical need

Sabbatical - We thank our long-term team members with an additional week of PTO along with a bonus after 7 years of service.

Wellness Subsidy - In further support of your well-being, Invoca provides a wellness subsidy that can be applied to a gym membership, fitness classes and more.