Pyramid Consulting, Inc · 1 day ago
IVR Engineer
North Carolina, United States
Contract
Remote
Mid Level
$45/hr - $65/hr
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Responsibilities
Participate in the design, development and delivery of solutions on IVR solution
Develop efficient and high-performance call flows
Create unit tests to maximize code coverage and cover end to end business scenarios
Support existing architecture and code
Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
Collaborates within the Agile framework, fosters a team approach to software development and delivery
Ensure all code developed follows DevOps practices
The developer needs to be an experienced IVR developer with AWS Connect experience.
The candidate should have experience building contact flows (both call and chat) in AWS Connect.
The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.
Qualification
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Required
Participate in the design, development and delivery of solutions on IVR solution
Develop efficient and high-performance call flows
Create unit tests to maximize code coverage and cover end to end business scenarios
Support existing architecture and code
Documents call flows and design as needed
Work with other teams to understand scope and design efficient solution
Collaborates within the Agile framework, fosters a team approach to software development and delivery
Ensure all code developed follows DevOps practices
The developer needs to be an experienced IVR developer with AWS Connect experience
The candidate should have experience building contact flows (both call and chat) in AWS Connect
The developer's primary responsibilities are to analyze, design, implement and test customized software applications
The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers
Key skills; Node.js
IVR
AWS
Lambda and DynamoDB
Terraform
Genesys Dialer
Amazon Connect
AWS SQS, Firehose, and Event Bridge
Benefits
Health insurance (medical, dental, vision)
401(k) plan
Paid sick leave
Company
Pyramid Consulting, Inc
Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets.
Founded in 1996
5,001-10,000 employees
H1B Sponsorship
Pyramid Consulting, Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (77)
2022 (60)
2021 (62)
2020 (93)
Funding
Current Stage
Late StageLeadership Team
Sanjeev Tirath
Founder & CEO
Recent News
Atlanta Business Chronicle
2023-11-09
Company data provided by crunchbase
