ConfigureTek · 1 day ago
ServiceNow ITAM Consultant
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Responsibilities
Implementation of SAM Pro and HAM for our enterprise clients
Delivery of consulting services to install, configure, and integrate software products from ServiceNow with a focus on the Software Asset Management based products (discovery, service mapping, configuration management, event management)
Conduct workshops with clients to articulate the value of the solution
Develop custom software solutions as required through scripting and software development
Prepare technical documentation as specified in customer contracts and as internally required
Support the development and growth of the services delivered by ConfigureTek
Ability to setup, configure and code custom integrations using ServiceNow APIs
Expertise with SAM process design and publisher onboarding
Integration expertise with SCCM and IBM BigFix
Specialization with SAM configuration of groups, roles, reclamation, notifications and forms
Expertise in Software License Compliance
Qualification
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Required
Strong verbal, written and interpersonal communication skills
Proven expertise in implementing SAM and/or HAM
At least 5 years of IT software consulting experience
3-5 years’ experience supporting or implementing ServiceNow products
Expertise with CMDB and ITIL
Preferred
Expertise in other areas that compliment SAM and HAM expertise such as ITBM, SecOps, GRC and ITOM
Certifications in the areas of ITOM, SecOps, GRC, ITBM or SAM