Turnitin · 1 day ago

Sr People Services Delivery Manager (USA Remote)

Alexandria, VA

Full-time

Remote

Senior Level

$111K/yr - $148K/yr

5+ years exp

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Comp. & Benefits

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Responsibilities

Provide guidance, coaching, and support to our Tier 2 and Tier 1 roles, allocate tasks, set priorities, and monitor team performance

Manage the JIRA ticketing system, monitor created tickets team workloads, and ensure that everything is properly assigned, categorized, documented, prioritized, tracked, and delivered timely according to SLAs and OKRs while ensuring accuracy and compliance

Remove roadblocks and empower team members to define, document, optimize, and operationalize end-to-end business processes

Draft and implement procedures, processes, and policies to enhance the company's compliance stance

Collaborate with people and legal teams to update people policies and procedures

Draft and implement company policies for employees, including employee handbooks

Ensure policies are clear, accessible, and consistently applied across the organization

Conduct regular audits to identify compliance issues, investigate work-related incidents, and provide recommendations for corrective actions

Ensure the company complies with all relevant laws and internal policies, enforcing regulations at all levels

Maintain accurate records of compliance activities and employee data, ensuring confidentiality and adherence to data protection laws

Stay up-to-date with changes in employment laws, regulations, and industry standards at local, state, and national levels

Analyze how legal changes impact the organization's People policies and practices

Ensure company compliance with all relevant labor laws and regulations

Provide guidance and training to employees and managers on compliance matters, ensuring they are well-informed about applicable laws and regulations

Partner on compliance-related training sessions on various People requirements, ethical standards, and best practices

Work with legal departments and other teams to communicate regulatory requirements and support compliance initiatives

Identify areas of non-compliance or potential risk and develop strategies to mitigate risks

Coordinate with internal counsel and senior leadership to develop compliance testing procedures

Maintain accurate and confidential records related to compliance activities, training sessions, and policy updates

Prepare reports on compliance activities for management and relevant stakeholders

Manage up to 4 Tier 1 & Tier 2 Specialists

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Human ResourcesEmployment LawHR ComplianceInternal AuditHR Systems Understanding