Therapy Brands · 1 day ago

Customer Care Specialist

Remote - Florida

Full-time

Remote

Entry Level

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Responsibilities

Work with clients to resolve non-standard technical and workflow issues

Provide product training and support for customers

Escalating technical issues that could not be resolved

Assist in the creation of knowledge-based articles and other support bulletins

Assist with QA and release testing processes as assigned by Care Manager

Document discussions and issues in the CRM system

Ensure customer and partner inquiries are responded to in a timely manner

Research, resolve, and respond to customer concerns and inquiries

Provides end user training where required

Practice all HIPAA policy and procedures

Consistently meet department targets for customer satisfaction, case closure and case engaging.

Qualification

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Technical SupportCustomer Support SkillsMS WindowsMicrosoft Office SuiteMS SQL ServerSQL PackagesTask ManagementODBC Database ConceptsNetwork ProtocolsMedical BillingMedical ClaimsAccounting Experience

Required

Prior experience in technical support and/or customer service.

Able to learn multiple software products and aptitude for learning complex concepts.

Effective written, verbal, and listening skills

Possesses strong customer support skills

Critical thinking to diagnose, problem solve, and make autonomous decisions

Prior experience with handling multiple priorities

Great time and task management skills

Preferred

Proficiency with current and recent releases of MS Windows, Microsoft Office Suite, MS SQL Server or similar SQL packages, ODBC database concepts, and/or network protocols and environments.

Medical Billing, Medical Claims, and/or accounting experience