AAMVA (American Association of Motor Vehicle Administrators) · 1 day ago
VP, Motor Vehicle Administration (MVA) Operations & Customer Experience
United States
Full-time
Remote
Director/Executive
10+ years exp
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Hiring Manager
Eileen Lombardo
Insider Connection @AAMVA (American Association of Motor Vehicle Administrators)
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Responsibilities
Collaborate with the CEO, VP HR, and other stakeholders to build, design, and implement the new MVA Customer Experience division operating model, including interfaces with IT, Business Development, Member Support, other domain and support areas.
Interact directly with principal and associate members as well as other stakeholders including federal government, international government representatives, and private industry.
Lead the response to issues, questions, or concerns raised by the AAMVA membership and other stakeholders, ensuring they are provided with information on newly developing issues.
Define the division’s goals and establish priorities; develop guidelines and procedures; ensure division responsibilities are carried out; monitor workflow and ensure that deadlines and objectives are met.
Oversee the support and management of the MVA Customer Experience Committee and all its subcommittees/working groups.
Integrate MVA customer experience programs, services, and technology products.
Work with other division leaders to develop cross-functional policies and procedures while supplying expertise and guidance on MVA Customer Experience.
Oversee the setting of the MVA Customer Experience division’s annual goals and objectives, managing performance and annual development plans for senior leaders.
Lead and mentor direct reports providing guidance, training, and support.
Participate in Executive Leadership Team meetings to drive the organization’s vision.
Drive collaboration with other divisions to ensure alignment and seamless execution of strategies.
Establish and monitor division budget.
Qualification
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Required
Executive level experience managing and directing customer delivery operations at a motor vehicle agency.
Proven ability to lead and inspire a team, fostering a collaborative and results-driven environment.
Aptitude to understand AAMVA’s goals and develop comprehensive strategies to ensure progress and long-term growth.
Demonstrated leadership presence that reflects a practice of inspiring, motivating and guiding team members.
Subject matter expertise in areas relevant to motor vehicle administration.
Well organized, articulate, technologically savvy, proven leader with track record of successfully facilitating and leading cross-disciplinary initiatives.
Ability to contribute to executive level strategy discussions to develop the long-term vision for supporting members with MVA customer experience challenges.
Ability to build productive relationships with key internal and external stakeholders.
Supervisory and contract management experience.
Strong writing and public speaking skills.
Experience in project development working with self-directed work group.
Frequent travel required.
Bachelor’s degree plus 10 years’ direct subject matter and leadership experience.
Company
AAMVA (American Association of Motor Vehicle Administrators)
The American Association of Motor Vehicle Administrators (AAMVA) is a tax-exempt, nonprofit organization developing model programs in motor vehicle administration, law enforcement and highway safety.
51-200 employees
H1B Sponsorship
AAMVA (American Association of Motor Vehicle Administrators) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (13)
2021 (3)
2020 (4)
Funding
Current Stage
Growth StageLeadership Team
Wendy Sibley
Chief Financial Officer
Company data provided by crunchbase
