National University · 1 day ago
Manager, Financial Aid Quality Assurance
Remote, USA
Full-time
Remote
Mid, Senior Level
$64K/yr - $86K/yr
5+ years exp
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Responsibilities
Oversee the assigned Quality Assurance team to ensure timely and accurate completion of monthly quality assurance reviews.
Monitors the QA Review Dispute Process to ensure QA Specialists maintain appropriate accuracy and partners with university stakeholders through remediation.
Manages the Policy & Compliance Memo process ensuring timely drafting, approval, and appropriate document retention.
Responsible for monitoring and interpreting changes in legislation specific to the assigned areas of Title IV administration implementing policies and procedures to ensure compliance with Title IV programs.
Responsible for QA Specialist Dashboard data entry and reporting.
Supports the Associate Director in monitoring the Quality Assurance team’s projects and tasks.
In the Associate Director’s absence, attends and participates in committees and task forces designed to improve the policies, procedures, and business practices of the university as a whole.
Manage the process and procedure reviews to ensure compliance with federal, VA, state, and organizational policies and regulations.
Manage the maintenance of the policy and procedures manual.
Keep abreast of regulatory changes through daily publications, workshops and conferences, and through the assistance and the direction of leadership.
Participate in ongoing department projects, or other special projects, as needed.
Reasonable and consistent attendance to fulfill requirements of the position.
Other duties as assigned.
Direct oversight of seven (7) to twelve (12) team members.
Hire, train and develop Financial Aid Quality Assurance Specialists.
Oversee and monitor personalized professional development plans for all direct reports.
Manage work allocation and overtime.
Lead team meeting to ensure alignment with institutional and organizational strategic initiatives and proper dissemination of information.
Direct oversight for all performance management actions inclusive of direct coaching, HR performance action delivery, and termination of team members.
Qualification
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Required
Minimum of five (5) years of financial aid, advising, training, auditing, military benefits, accounting, or related experience required.
Experience developing and implementing compliant policies and procedures in a Title IV environment.
Knowledge of available private, state, and federal financial aid programs.
Skills in oral and written communication.
Skill in operating equipment, such as personal computer and phone system.
Skill in utilizing technology, including ability to navigate websites, perform word processing, create spreadsheets, and send electronic messages.
Ability to use and facilitate online communications using email and/or other technology-based communication media.
Ability to problem solve.
Excellent customer service skills.
Detail-oriented, organized, and strong time management skills.
Ability to maintain confidentiality.
Ability to prepare letters, reports, and business correspondence.
Organized with good time management skills.
Proficient with applications in the Microsoft Office suite.
Preferred
Bachelor's degree preferred.
Certified Financial Aid Administrator (FAAC) preferred.
Minimum of one (1) year of leadership experience preferred.
Regulatory analysis and interpretation experience preferred.
Experience with data processing and automated records maintenance systems preferred.
Experience in higher education preferred.
Experience working in a technology-driven enterprise preferred.
Experience in non-term financial aid management preferred.
Knowledge of academic and business workings of a higher education institution.
Knowledge of University policies and procedures.
Knowledge of ED Express & PeopleSoft software.
Benefits
Comprehensive well-being benefits for you and your family
Company
National University
National University is a private, nonprofit university that provides accessible, achievable higher education to adult learners. It is a sub-organization of National University System.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
$6.45MKey Investors
The Conrad Prebys FoundationNational Science FoundationU.S. Department of Education
2024-09-18Grant· $0.35M
2023-12-21Grant· $0.5M
2023-12-08Grant· $4M
Leadership Team
Mark David Milliron
President & CEO
Dave C. Lawrence, Ed.D., Ed.S., MBA
Executive Vice President, Administration and Finance | Chief Financial Officer
Recent News
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