AAA Northwest Ohio ยท 1 day ago
Travel Agent Support Specialist
United States
Full-time
Remote
Entry Level
$11.32/hr - $21.65/hr
1+ years exp
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Responsibilities
Process AAA invoice to client including price adjustments where applicable.
Ensure the accuracy of vendor confirmations to the AAA invoice confirmation provided to client.
Receive and process client payments to vendors.
Process gift payments to vendors and clients as appropriate.
Process refunds where applicable.
Complies with all ACA policies in the collection and handling of assets.
Create Q-Minders to automate due dates for payments and all reservation follow-up to be handled by frontline agents.
Process travel documents to agent or client as required.
Confirm travel booking details such as airline seat assignments and special requests, dining arrangements, completes on-line check in, etc., as requested.
Other duties as assigned.
Qualification
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Required
High School Diploma or equivalent
One (1) year of business experience in a call center (travel experience preferred)
Excellent written and oral communication skills
Ability to multi-task/seek resolution
A quiet, private workspace free from distraction or interruption
Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
Successful completion of virtual training class
Able to work weekends, overtime and/or holidays as required
This position does NOT allow the flexibility to provide care to others in the household
Preferred
Travel experience preferred
Benefits
Paid Virtual Training
All required computer equipment will be provided to you by AAA Club Alliance
Health Insurance (Medical, Vision, Prescription Drug and Dental)
Free Life Insurance
Tuition Reimbursement
Flexible Spending Accounts
Wellness and Health Advocate Programs
401(k) with Employer Match up to 7%
Auto repair, travel and merchandise discounts
Free AAA Premier Membership and more
Company
AAA Northwest Ohio
Whether you sit behind a desk or behind the wheel, AAA Northwest Ohio has been serving Lucas, Wood, Ottawa, Defiance, Paulding, Williams, Fulton, and Henry County professionals with membership, roadside assistance, travel services, and insurance for over 100 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
