80 applicants

Company

CLEAResult · 2 days ago

Contact Center Account Manager

Remote - Tennessee

Full-time

Remote

Mid, Senior Level

$70K/yr - $75K/yr

5+ years exp

Maximize your interview chances

ConsultingEnergy

No H1B

Insider Connection @CLEAResult

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Possess excellent internal written and verbal communication skills, and willingness to be persistent.

Represent CLEAResult professionally and uphold CLEAResult ideals when interacting with clients and internal stakeholders.

Make compelling arguments in promoting ICS services or innovative offerings.

Apply Project Management Fundamentals – Organization, Coordination, Time Management, Problem/Project Ownership

Ensure the success of services and assistance provided to internal teams.

Be highly detailed and independent in exercising judgment for matters concerning program implementation, including staffing adjustments, process improvements, training needs, reporting, etc.

Negotiate between multiple teams with potentially competing requests to ensure successful delivery of agreed-upon services.

Demonstrate agility and creative problem-solving to solve problems collaboratively.

Ensure adherence to protocols, including using CLEAResult systems, documents, and tools.

Work with department team members to ensure departments meet program goals and deliverables are met.

Identify, and escalate issues or areas of concern for program or department performance to the appropriate managers or supervisors, and develop and implement strategies to address those issues or areas of concern.

Thorough understanding of CLEAResult program designs, workflows, and strategies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SalesforceProject Management FundamentalsIndustry Certifications

Required

5-8 years relevant industry experience

Relevant industry certifications could replace work experience

Possess excellent internal written and verbal communication skills, and willingness to be persistent

Represent CLEAResult professionally and uphold CLEAResult ideals when interacting with clients and internal stakeholders

Make compelling arguments in promoting ICS services or innovative offerings

Apply Project Management Fundamentals – Organization, Coordination, Time Management, Problem/Project Ownership

Ensure the success of services and assistance provided to internal teams

Be highly detailed and independent in exercising judgment for matters concerning program implementation, including staffing adjustments, process improvements, training needs, reporting, etc.

Negotiate between multiple teams with potentially competing requests to ensure successful delivery of agreed-upon services

Demonstrate agility and creative problem-solving to solve problems collaboratively

Ensure adherence to protocols, including using CLEAResult systems, documents, and tools

Work with department team members to ensure departments meet program goals and deliverables are met

Thorough understanding of CLEAResult program designs, workflows, and strategies

Preferred

Bachelor’s degree preferred

Experience with Salesforce preferred

Benefits

Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours

401(k) with company match

Paid vacation, sick, personal and parental leave time

Paid Volunteer Time: giving back to our communities is important to us

Employee Recognition Program – convert your recognition points into gift cards

Employee Assistance Program – offers benefits to help you manage daily responsibilities

Access to on-demand training courses to advance further in your career