119 applicants

Company

Hotwire Communications Ltd · 1 day ago

Remote Customer Engagement Specialist

Full-time

Remote

Entry Level

2+ years exp

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Responsibilities

Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.

Perform follow-up testing, and/or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).

Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues.

Resolve customer questions or problems via telephone in areas of system configuration/setup, product functionality, and bugs/enhancements.

Serve as primary support liaison between Hotwire Communications and our residential customers.

Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.

Other duties as required or assigned.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTechnical support experienceTelecommunications knowledgeSpeak EnglishOther language skillsPersonal excellenceCompassionDSLWork in a team

Required

Ability to speak clearly using grammatically correct English

Must have a High School Diploma or equivalent

Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support

Strong communication and organizational skills

Demonstrate personal excellence including punctuality, integrity and accountability

Ability to demonstrate sensitivity and compassion

Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays

Must have ability to work independently and in a team environment

A quiet workplace so you can focus on delivering excellent service to our customers

Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s

Candidates must provide and meet all technical requirements prior to the first day of training

Preferred

Other language skills a plus

Benefits

Comprehensive Healthcare/Dental/Vision Plans

401K Retirement Plan with Company Match

Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)

Paid Volunteer Time

Paid Parental Leave

Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service

Employee Referral Bonuses

Exclusive Entertainment Discounts/Perks

Company

Hotwire Communications Ltd

Glassdoor

3.4

Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments.

Founded in 2000

Bala Cynwyd, Pennsylvania, USA

1,001-5,000 employees