AssetWorks Inc · 1 day ago
Technical Support Team Lead
Colorado, United States
Full-time
Remote
Senior Level
7+ years exp
Maximize your interview chancesInformation TechnologySoftware
Insider Connection @AssetWorks Inc
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Lead and manage the operations team, providing guidance, mentoring, and support.
Plan and coordinate the deployment of applications, systems, and updates.
Communicate deployment plans, status, and issues to stakeholders.
Develop and implement strategies for efficient deployment and operation of systems.
Oversee daily operations to ensure systems and services run smoothly and efficiently.
Proficiency in documentation, change release processes, and participation in Change Advisory Boards (CAB).
Monitor system performance and availability, ensuring that service level agreements (SLAs) are met.
Implement and maintain operational best practices and procedures.
Continuously evaluate and improve operational processes to enhance efficiency and effectiveness.
Hands on expertise in software development, demonstrating a deep understanding of the software lifecycle.
Proficiency in managing release pipelines, ensuring smooth software delivery.
Ensure compliance with industry standards, regulations, and internal policies.
Conduct regular audits and risk assessments to identify and mitigate potential vulnerabilities.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in computer science, Information Systems or a related STEM field from an accredited college or university
7+ years of IT operations experience, with significant time in SaaS environments
5-7 years of SDLC experience
Experience managing enterprise applications to SLA’s
Experience with CI/CD pipelines, automation tools, and monitoring solutions
At least 3 years of experience leading technical teams
Must be able to work with changing deadlines and priorities in a fast-paced environment
Excellent communication and interpersonal skills
Familiarity in managing / maintaining SOC1, SOC 2 and ISO 27001 certification
Familiarity with relational databases (Oracle or MS SQL Server)
An ability to make decisions often with incomplete information in stressful situations
Travel: Less than 10%
After-Hours work: Some required
Attention to detail
Adaptability
Team player
Resilience
Preferred
Asset Management domain knowledge and/or experience working with state and local governments
Benefits
Generous Paid Time Off
11 Paid Holidays
Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
401k with employer match which immediately vests
Annual Company Bonus
Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
Tuition Reimbursement Program
Employee rewards and recognition programs
Optional Employee Stock Purchase Program with company match
Pet insurance
TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
Referral bonuses
Employee engagement events
Flexible remote work arrangements
Company
AssetWorks Inc
AssetWorks delivers industry-leading business solutions to help asset- and infrastructure-intensive organizations control capital and operating expenditures, reduce operational complexity, and manage regulatory and policy-driven risk.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
T
Tony DeSilvester
Portfolio CEO
John Hines
Founder and President
Recent News
2023-12-23
2023-12-23
Company data provided by crunchbase
