Precision Solutions ยท 1 day ago
ServiceNow Security Incident Response SME
DC, US
Full-time
Remote
Senior Level, Lead/Staff
10+ years exp
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No H1B
Security Clearance Required
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Responsibilities
Configure, customize, and manage the ServiceNow Security Incident Response (SIR) module, leveraging out-of-the-box features and tailored integrations
Collaborate with stakeholders to gather, document, and validate technical and functional requirements, ensuring alignment with business objectives
Develop and manage ServiceNow workflows, notifications, and integrations with external tools, including SIEM systems and threat intelligence platforms
Facilitate client meetings, document action items, and ensure follow-through on deliverables to meet project goals
Create and maintain project plans, schedules, and documentation, tracking progress against milestones and deliverables
Act as a liaison between technical teams and stakeholders to provide clear communication and ensure alignment on priorities
Analyze incidents and metrics to identify trends, recommend improvements, and support cybersecurity initiatives
Develop detailed reports and documentation, including incident summaries, system roadmaps, and user guides
Qualification
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Required
10+ years of relateable Incident Response experience is required
Proficiency in ServiceNow Security Incident Response (SIR) module, including out-of-the-box (OOB) features and functionality
Experience in configuring and customizing ServiceNow applications, specifically within the Security Operations suite
Understanding of ServiceNow workflows, notifications, and integrations (e.g., SIEM tools, threat intelligence platforms, or incident response tools)
Strong ability to elicit, document, and validate technical and functional requirements
Familiarity with engaging diverse stakeholders to refine and prioritize requirements
Experience with project planning and management tools (e.g., MS Project, Jira, or ServiceNow Project Portfolio Management)
Ability to create and maintain deliverable schedules, manage project milestones, and track progress
Proficiency in developing status reports and maintaining project documentation
Skill in acting as a liaison between technical teams and government stakeholders to ensure alignment
Experience in facilitating meetings, documenting follow-ups, and driving decision-making processes
Ability to provide tailored support, including ad hoc troubleshooting and guidance based on client needs
Knowledge of incident response processes and cybersecurity frameworks (e.g., NIST CSF, NIST SP 800-61, or ISO 27001)
Understanding of threat intelligence and vulnerability management as they relate to SIR
Preferred
A Bachelors degree is highly preferred, but not required
Familiarity with integrating ServiceNow with external systems and tools (e.g., email, Active Directory, or cloud services)
Understanding of APIs and web services (REST/SOAP) for interoperability
Proficiency in creating technical and functional documentation, including user guides and implementation roadmaps
Ability to produce detailed reports summarizing incidents, risks, and remediation efforts
Capability to analyze incidents and metrics to recommend system improvements
Strong troubleshooting skills to identify and resolve configuration or integration issues
Adaptability to handle unstructured tasks and shifting priorities
Strong interpersonal skills for stakeholder engagement and collaboration
Excellent organizational skills to manage competing demands and track deliverables effectively
Company
Precision Solutions
Precision Solutions is a staffing firm for the government, commercial, IT, and healthcare sectors.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Erick Poole
President & CEO
Company data provided by crunchbase
