Nelnet · 1 day ago
Learning Resources Specialist I
United States
Full-time
Remote
Entry Level
$47K/yr - $47K/yr
1+ years exp
Maximize your interview chancesFinancial ServicesInformation Technology
Insider Connection @Nelnet
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Collaborate with various departments to identify, research, and address knowledge gaps and learning needs.
Capture and document institutional knowledge and ensure stakeholders are trained to serve clients.
Develop a deep understanding of products and services to translate complex product information into simple, engaging, and effective content.
Develop and maintain training resources, ensuring they are current, comprehensive, and follow best industry practices.
Respond to user feedback and validate deliverables to continuously optimize the user experience.
Gather, analyze, and test product and use-case information, vetting content with subject matter experts by participating in meetings, sharing drafts for review, and incorporating feedback into the final content.
Continuously evaluate content and develop innovative approaches for improvement.
Follow guidelines for style, clarity, efficiency, and pedagogical effectiveness.
Stay current on industry technology, strategy, and practice.
Promote the reputation and credibility of the Nelnet Campus Commerce (NCC) Content and Training Team.
Actively contribute to the growth and development of Nelnet Business Services.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Bachelor’s degree in related field or equivalent experience.
1-2 years of industry experience as an effective technical writer, trainer, or teacher.
Previous experience writing documentation and procedural materials for multiple audiences.
Experience with blended learning and instructional design.
Strong collaboration and communication skills to work effectively with various stakeholders and to build consensus.
Excellent written and oral communication skills, including presentation skills.
Proven ability to quickly learn and understand complex topics.
Curiosity to dig in and fully understand system functionality and business processes.
Natural desire and ability to effectively help people understand complex concepts.
Experience in developing and maintaining information resources.
Proficiency in analyzing content accuracy and usage.
Strong organizational skills and attention to detail.
Benefits
Medical
Dental
Vision
HSA and FSA
Generous earned time off
401K/student loan repayment
Life insurance & AD&D insurance
Employee assistance program
Employee stock purchase program
Tuition reimbursement
Performance-based incentive pay
Short- and long-term disability
Robust wellness program
Company
Nelnet
Nelnet provides business, communications, and financial services.
5,001-10,000 employees
Funding
Current Stage
Late StageLeadership Team
Heath Roehr
Managing Director
Company data provided by crunchbase
