QuoteVelocity · 2 days ago
Senior Data Analyst
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Responsibilities
Crafting, refining, and managing visualization tools and reporting workflows, ensuring clear and impactful communication of data insights to stakeholders across departments.
Conducting comprehensive analysis of diverse data sets, encompassing customer behaviors, market trends, and operational metrics, using advanced analytical tools and techniques to inform strategic decisions in marketing, product development, client management, and broader business initiatives.
Participating in cross-functional team discussions, collaborating closely with Marketing, Product, Call Center Ops, Business Development, and Engineering to promote a unified approach to problem-solving and decision-making based on solid data insights.
Engaging directly with external insurance clients, presenting data-driven insights and recommendations to optimize customer acquisition campaigns and drive client success.
Analyzing complex data sets to uncover and articulate insights to stakeholders to support data-informative marketing, product, client, and business decisions.
Providing key analytical support in the planning, evaluation and creation of data models.
Collaborating on the development and execution of data strategies, setting of analytics goals, and exploration of new data opportunities to drive business growth.
Collaborate closely with C-Level executives as the ‘eyes in the sky’ operator, supporting strategic decisions that are all supported by data-centric methodologies.
Qualification
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Required
Minimum of 4 years of practical experience in Call Center Operations and Business Analytics.
Confident at interpreting complex data and adeptly communicating insights to key stakeholders and executives.
Proficient in SQL statistical languages (e.g. Python or R), Excel, and the utilization of BI visualization tools, such as AWS QuickSight.
Passion for using Business Intelligence to help solve real business challenges and grow the business.
Committed to personal growth and continuous self-development.
Thrives in a fast-paced start-up environment.