37 applicants

Company

Salesforce · 1 day ago

Customer Success Manager

Texas - Remote

Full-time

Remote

Mid Level

3+ years exp

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Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Serves as a named resource and partner for the Signature Success organizations.

Orchestrate all deliverables the customer is entitled to, including coordinating the day-to-day customer Signature experience from onboarding through Signature contract renewal and growth opportunities.

Develop deep relationships with the customers’ team members and pair that with relevant industry knowledge to improve implementation health.

Partner across Salesforce to provide a unified Signature experience for customers.

Identify key industry business process areas for opportunities to use the Salesforce platform.

Advocate for innovation and early adoption of platform capabilities with our 3-release yearly schedule through customized release reviews.

Provide technical recommendations on solutions and enhancements specific to customers' business needs.

Support the Customer Success Strategy by supervising and identifying trends in Salesforce adoption and utilization, and success.

Plan adoption and utilization, providing guidance as part of Quarterly Success reviews.

Act as a liaison and focal point into Salesforce Technology and Product teams and Technical Support Team, to address product feature/technical hurdles.

Advise customers of technology changes, potential disruptions to their service, and on mitigation strategies.

Act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction.

Provide timely account or issue executive level summary status reports both internally and to the customer.

Identify and collaborate with internal teams to ameliorate renewal risks for both license and success plans subscriptions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Apex Data LoaderSOQLVisual ForceApex Web ServicesSalesforce VlocityDashboardsProcess BuilderApex TriggersApex LanguageJavaHTMLCustomer Relationship Management

Required

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline

three (3) years of experience in the job offered or in any occupation in related field

A related technical degree required (Computer Science, Engineering (any field))

(1) Apex Data Loader

(2) SOQL

(3) Visual Force

(4) Apex Web Services

(5) Dashboards

(6) Process Builder

(7) Apex Triggers

(8) Apex Language

(9) Java

(10) HTML

(11) Salesforce Vlocity (3 years)

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1485)

2022 (1712)