61 applicants

Company

Salesforce · 1 day ago

Customer Success Manager

US, Remote

Full-time

Remote

Mid Level

$168K/yr - $192K/yr

3+ years exp

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Artificial Intelligence (AI)Cloud Computing

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Partnering with a few assigned accounts, continually focusing on the customer's business goals to improve their overall technical and operational health and realize the maximum value from their Salesforce’s Mulesoft product investment.

Be proactive and aware of the customer's key events, needs, potential risks, and value drivers.

Leverage Enterprise Integration expertise, develop a deep technical understanding of customer Mulesoft implementation, and share best practices.

Act as a point of contact for any major incidents, leading the customer's expectations and communications through resolving such incidents.

Acts as the primary technical interface for Mulesoft’s Signature customers and works collaboratively across internal and external stakeholders, including partners and ISVs, as required to address the customers' needs.

Help customers achieve their business goals and outcomes on the Mulesoft by: coordinating the completion of the Signature Success catalog of services as required for your customer; providing timely, proactive Mulesoft feature guidance based on the areas of interest of your customer; acting as an advisor to your customers for the adoption of new features of Mulesoft's annual release schedules and identifying potential challenges and risks to your customer's implementation.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SOA ServiceMulesoftAnypoint PlatformCloudhubRTFAnypoint MQAzureAWSIBM Integration BusJavaWebsphere MQLinuxDatabase technologiesDevOps process

Required

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline

three (3) years of progressively responsible experience in the job offered or in any occupation in related field

A related technical degree required (Computer Science, Engineering (any field))

(1) SOA Service

(2) Mulesoft

(3) Anypoint Platform

(4) Cloudhub

(5) RTF

(6) Anypoint MQ

(7) Azure / AWS

(8) IBM Integration Bus

(9) Java

(10) Websphere MQ

(11) Linux

(12) Database technologies

(13) DevOps process

Company

Salesforce

Glassdoor

4.1

Salesforce is a cloud-based software company that provides customer relationship management software and applications.

Founded in 1999

San Francisco, California, USA

10,001+ employees

https://www.salesforce.com

H1B Sponsorship

Salesforce has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1485)

2022 (1712)