RealDefense · 1 day ago

Support.com Product Lead

United States

Full-time

Remote

Entry, Mid Level

$150K/yr - $180K/yr

2+ years exp

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Jackie Cain

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Responsibilities

Lead the overall strategy and day-to-day operations for the Support.com product.

Drive customer acquisition and optimize the product for better performance and higher revenue.

Develop and implement effective strategies for chat monetization, with a focus on enhancing customer experience.

Work closely with teams across marketing, sales, and development to ensure product growth.

Regularly analyze product data and customer feedback to make improvements.

Qualification

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Product Lead experienceDirect marketingChat monetization strategiesMedia buying (Google)Media buying (Bing)Product launchingTech support backgroundManaging remote teamsThriving in fast-paced environment

Required

Must have at least two years of experience as a Product Lead.

Two years of direct marketing experience, including buying media on platforms like Google and Bing, with a proven track record of producing positive ROAs.

Proven experience in launching and scaling products from the ground up.

Experience with chat monetization strategies (especially in companies where this is a core focus).

Background in tech support and managing remote development and sales teams.

Strong leadership, communication, and analytical skills.

Ability to thrive in a fast-paced environment.