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Company

Myriad Genetics · 1 day ago

Interface Success Manager - Clinic Interfaces and EMR

United States

Full-time

Remote

Entry, Mid Level

1+ years exp

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BiotechnologyPharmaceutical

H1B Sponsor Likely

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Responsibilities

Develop a broad understanding of the clinic experience of various EMR platforms, the interface implementation process, and operational processes throughout Myriad’s pipeline, to ensure that integrations are utilized optimally and well positioned for business retention and revenue growth.

Contribute to the development of a scalable white-glove onboarding program for newly interfaced clinic accounts, through establishing:

Deep understanding of clinic needs and challenges, pre- and post-integration

A firm command of internal tools and data for monitoring and improving interface utilization

A strong partnership with commercial and internal stakeholders to ensure the clinic properly adheres to newly interfaced workflows

An unwavering advocacy of best-in-class experience for our end users

Lead frontline support for new and currently interfaced client accounts, EMR system vendors, commercial stakeholders, and internal operational teams, ensuring that all client interactions across the various EMR support channels are holistically addressed.

Actively surface and escalate technical and operational issue trends.

Derive solutions to reduce interface maintenance support inquiries and drive improvements to internal operational processes, both independently and collaboratively with EMR stakeholders (Interface Project Managers, Product Manager, Engineering).

Independently manage relationships with external clients and EMR system vendors to facilitate prompt issue resolution and to minimize disruption to customers.

Use independent and collaborative judgment to clear technical and operational hurdles that arise in assigned projects.

Proactively identify opportunities to increase the reach and impact of our EMR services.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

EMR systemsHealthcare experienceCustomer supportMirth ConnectHL7 Messaging StandardsSalesforceService CloudJIRAConfluenceGenetic testingPrecision medicinePGx

Required

Bachelor’s degree (B.A. or B.S.) is required.

1-3 years of experience in healthcare, with direct exposure to EMR and/or LIS systems.

Proven drive to streamline processes and minimize repetitive work.

Demonstrated success delivering impeccable customer support in a complex operational and technical environment.

Comfort with balancing several commitments and proactively advancing long-term initiatives, while tackling emergent day-to-day demands.

Exceptional written and verbal communication skills, with a customer-centric mindset.

Attention to detail.

Knowledge of the healthcare space required.

Preferred

Degrees in Science, Engineering, or another qualitative discipline are strongly preferred.

Familiarity with genetic testing, precision medicine, and PGx are all a significant plus.

Experience with these or similar systems not required but highly valued: Interface Engine/Middleware: Mirth Connect.

HL7 Messaging Standards: ORM/ORU, ADT/SIU, CCD, CDA, FHIR.

CRM, issue tracking, documentation: Salesforce, Service Cloud, JIRA, Confluence.

Company

Myriad Genetics

Glassdoor

3.6

Myriad Genetics discovers, develops, and commercializing novel therapies for the treatment of cancer.

Founded in 1991

Salt Lake City, Utah, USA

1,001-5,000 employees

http://www.myriad.com

H1B Sponsorship

Myriad Genetics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (9)

2021 (3)