Covenant Technology Partners · 1 day ago

Client Manager

St Louis, MO

Full-time

Remote

Senior Level, Lead/Staff

8+ years exp

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Hiring Manager

Elizabeth Meyer

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Responsibilities

Grow and maintain strong client relationships and serves to help identify their pain points and business needs. Seeks to understand business strategy, industry, and plans.

Collaborates with Division and Solution Leads to deliver quality services to clients.

Develops proposals and negotiates contracts.

Partners with Project Managers to strategize staff to project teams.

Continuously monitors performance and delivery of Covenant services.

Maintains high level of communication with project teams and clients, escalating issues as appropriate and collaborating with internal teams to address client needs in a timely manner.

Acts as member of the Covenant Business Problem Solving leadership team, contributing to the business plan, pipeline forecast and service offering development.

Maintains accountability for client satisfaction, backlog for client work, project/engagement profitability and team member satisfaction.

Collaborates with Marketing department to develop leads and lead sources.

Works to stay knowledgeable of current Microsoft technologies and the ways business optimize value from those investments.

Collaborates with Microsoft sales and support teams.

Qualification

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Business DevelopmentClient CommunicationMicrosoft SolutionsProject ManagementEngagement ManagementConsulting ExperienceProposal DevelopmentContract NegotiationMicrosoft Personnel InteractionHigh-End Professional Services

Required

Bachelor’s degree in related field, or equivalent proven work experience

Demonstrated business development, business management and staff leadership skills.

Demonstrated excellent client communication and engagement management skills with the ability to drive the engagement lifecycle from inception to completion.

Minimum of 8+ years working experience in consulting client/project management, high-end professional services business development.