Hotwire Communications Ltd · 1 day ago
Remote Launch Engagement Specialist
FL
Full-time
Remote
Entry Level
2+ years exp
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Responsibilities
Handle high call volume, covering a full range of customer inquiries concerning, new installation of services, scheduling follow-up, explaining their first monthly bill, etc.
Provide the highest level of customer service and sets the example for White Glove Service.
Serve as primary support liaison between the Company and new customers.
Assist customers with setting up new service and scheduling appointments.
Possess thorough knowledge of Hotwire Communications product lines and other applications utilized by customers and maintain thorough knowledge of Fision product lines.
Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues.
Promote and maintain high quality, professional service on every call with every customer.
Other duties as required or assigned.
Qualification
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Required
Ability to speak clearly using grammatically correct English (Other language skills a plus)
Must have a High School Diploma or equivalent.
Must have a minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support
Strong communication and organizational skills
Demonstrate personal excellence including punctuality, integrity and accountability
Ability to demonstrate sensitivity and compassion
Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays
A quiet workplace so you can focus on delivering excellent service to our customers
Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s
Company
Hotwire Communications Ltd
Hotwire Communications is one of the nation’s leading providers of fiber optic telecommunications services specializing in delivering its advanced suite of services to unique market segments.
1,001-5,000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Blackstone Group
2021-04-29Private Equity· Undisclosed
Leadership Team
Kristin Johnson Karp
Co-Founder & CEO
Recent News
Company data provided by crunchbase
