Taskrabbit · 1 day ago
Partner Support Representative
United States
Full-time
Remote
Entry Level
$21.50/hr - $21.50/hr
2+ years exp
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Responsibilities
Assist users in their entire experience.
Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.
Build connections and trust with our users, aiming for a first-time resolution.
Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service.
Proactively solve issues using your knowledge and experience to make informed decisions.
Identify trends and provide constructive feedback to other teams as necessary.
Champion our partners by identifying their needs and advocating for continuous improvement.
Qualification
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Required
Minimum 2 years of customer service experience, including handling complex customer interactions.
Experience with CRM tools.
Excellent typing skills and the ability to navigate online tools and systems.
Strong written and verbal communication skills with a command of grammar and spelling.
Reliable and punctual with excellent time management skills.
Adaptability and a love for change in a fast-paced environment.
Available full-time (40 hours/week): We run a 7-day-a-week business so weekend availability is a must.
Preferred
Bilingual in English and Spanish is preferred.
Benefits
Employer-paid health insurance
401k match with immediate vesting
Generous and flexible time off
2 company-wide closure weeks
Taskrabbit product stipends
Wellness + productivity + education stipends
IKEA discounts
Reproductive health support
Company
Taskrabbit
Taskrabbit’s mission is to transform lives, one task at a time.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$37.67MKey Investors
Founders FundLightspeed Venture PartnersShasta Ventures
2017-09-28Acquired· by IKEA
2015-08-01Secondary Market· Undisclosed
2012-07-23Series C· $13M
Leadership Team
Ania Smith
Chief Executive Officer
Chi-Yi Kuan
VP of Data
Recent News
Company data provided by crunchbase
