Tia · 1 day ago

Billing Coordinator

United States

Full-time

Remote

Entry Level

$18/hr - $20/hr

2+ years exp

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Responsibilities

Collaborate closely with medical professionals, insurance payers, specialists, and other healthcare stakeholders to ensure seamless care coordination for our members.

Day-to-day member communications - managing member questions & feedback, and resolving member concerns (chat & phone support)

The Billing Coordinator acts as a single point-of-contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow-up

This role is responsible for responding to customer questions via telephone and written correspondence regarding their insurance claims.

Navigates through complex billing workflows to understand patient’s next steps and clearly communicates to patient and internal team members next steps for the patients

Collect delinquent accounts by establishing payment arrangements with patients, monitoring payments and following up with patients when payment lapses occur.

Examining patient bills for accuracy and requesting any missing information for proper claims processing.

Coordinates with other resources and providers to ensure smooth continuum of care for patients and becomes a subject matter expert in some of the care coordination workflows (billing)

Ensure if we cannot answer the members' needs that we connect them immediately to someone who can i.e. urgent needs, clinical needs, etc.

Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with members

Suggests changes to leadership in an effective way to improve workflows for self and others.

Manage coordination of care within Tia’s ecosystem, working cross-functionally across different teams to ensure members needs are met.

Clearly document all communications and contacts with providers and personnel in standardized documentation and messaging.

Cross trained on additional parts of the care coordination department with a focus on first contact resolution and creating a seamless experience for patients

Learns complex workflows for Tia services - regarding billing, claims and insurance practices

Tech troubleshooting

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare billing softwareMedical insurance policiesHealthcare data privacy (HIPAA)Data analysisContact center softwareCRM systemsClaims/billing systemsGoogle Workspace