200+ applicants

Company

Tegria · 6 days ago

Client Engagement Manager

United States

Full-time

Remote

Entry, Mid Level

$75K/yr - $90K/yr

2+ years exp

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No H1B

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Responsibilities

Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

Ensuring implemented clients are onboarded, engaged, and successfully converted to become active and satisfied clients

Owning the retention of a portfolio of Epic Connect clients within a regional or state geography

Driving revenue through account engagement and product knowledge, day-to-day services oversight, and problem-resolution with a focus on operational engagement

Providing product and project planning, including participating in intake and representation of product requests and new projects to IS

Executing regular communication and outreach to existing clients to maintain and foster positive relationships at an operational level

Informing clients of new product and service offerings

Coordinating calls and online or in-person meetings with clients on a regular basis

Ensuring the client engagement director is informed of major client changes, issues, and decisions

Understanding how client operations are using the electronic health record, recognizing customer needs, monitoring issues, gathering major new change or product priorities and observing/communicating trends to client engagement director

Tracking the performance of support service level agreements and targets (SLA/SLT), and proactively communicating performance with clients

Enhancing client support through interpersonal relationships with IS analysts, supervisors, and managers

Participating in sales activities such as demos and events for prospective clients to assist with responses to product functionality and process questions

Familiarizing yourself with all client-, project-, and product-related decisions, concerns, and changes and translate these to client(s)

Contributing regularly to the team and parent company’s content pipeline to highlight client success stories

Complying with all HIPAA policies, procedures, and training requirements

Consulting with more senior team members on work approach and work product

Contributing to team objectives and outcomes

Developing your skill set and increasing your proficiency in your discipline

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Client ManagementEpic clinical applicationsEpic certificationAccount managementProject planningHealthcare consultingEHR systems experienceInterpersonal relationshipsHIPAA compliance

Required

2+ years of experience in customer service, client service or account management with progressively increasing responsibility and success

2+ years of experience with Epic clinical or financial applications, or equivalent EHR systems experience

Capable of and comfortable with working remotely

Capable of and comfortable with traveling to client sites as needed

Able to work successfully with moderate supervision and latitude for independent judgement

W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria.

Complying with all HIPAA policies, procedures, and training requirements

Preferred

Bachelor’s degree in business, marketing, communications, or healthcare-related concentration (or equivalent education/experience)

2+ years of professional experience delivering project or program enhancements within a healthcare organization or healthcare consulting practice

Epic clinical application or informatics certification

Benefits

Multiple health and dental plans with nationally recognized networks

Vision benefits

Total wellness program

Employee assistance program for you and your family

Competitive wages

Retirement savings plans

Company-paid disability and life insurance

Pre-tax savings opportunities (HSA and/or FSA)

Professional development offerings

Opportunities for remote work

Generous paid-time-off program

Company

Tegria

Tegria is a virtual care platform that provides next-generation tech, and services to the healthcare sector. It is a sub-organization of Providence St. Joseph Health.

Founded in 2020

Seattle, Washington, USA

1001-5000 employees