145 applicants

Company

Optum · 1 day ago

Senior Customer Service Representative - National Remote

Dallas, TX

Full-time

Remote

Mid, Senior Level

$16.54/hr - $32.55/hr

1+ years exp

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Responsibilities

Serve as a resource or Subject Matter Expert for team members or internal customers.

Handle escalated calls, resolving more complex customer issues.

Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner.

Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider.

Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance.

Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceHealth care experienceHealth care jargon translationWindows PC applicationsCompassionate communicationConflict management

Required

High school diploma / GED.

Must be 18 years of age OR older.

1+ years of customer service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems.

Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.

Ability to work our normal business hours of 9:00am – 6:00pm EST. It may be necessary, given the business need, to work occasional overtime or weekends.

Preferred

Prior health care experience.

Knowledge of billing/finance and eligibility processes, practices and concepts.

Experience working from home

Benefits

Comprehensive benefits package

Incentive and recognition programs

Equity stock purchase

401k contribution

Company

Optum

Glassdoor

3.6

Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.

Founded in 2011

Eden Prairie, Minnesota, USA

10,001+ employees

https://www.optum.com/

H1B Sponsorship

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Trends of Total Sponsorships

2023 (470)

2022 (822)

2021 (646)

2020 (458)