Boulevard · 23 hours ago

Customer Support Specialist

Remote - USA

Full-time

Remote

Mid Level

$65K/yr - $72K/yr

3+ years exp

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Responsibilities

Understand, anticipate, and empathize with customer’s needs before digging in to provide resolutions.

Collaborate closely with a remote team to deliver outstanding troubleshooting, training, and customer support.

Follow a structured team schedule and the guidelines of our quality program to ensure consistent and reliable support.

Assist up to five customers simultaneously via live chat and provide support via emails, phone calls, and screen sharing.

Give life to our Boulevard values by personifying the brand in every interaction and delighting customers.

Identify process and product improvements and work with internal teams to improve the overall customer experience.

Provide remote troubleshooting for hardware devices and mobile applications.

Delve into our customers’ business needs by assisting with reporting inquiries, identifying discrepancies, and suggesting reporting solutions.

Become an industry expert. Learn our customers’ business needs and effectively communicate technical solutions to a diverse and creative audience.

Collaborate with Finance, Engineering, Product, and other Customer Experience teams.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer service experienceTechnical support