Vision Government Solutions, Inc. · 20 hours ago

Software Support Specialist

United States

Full-time

Remote

Entry Level

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Responsibilities

Working directly with customers to answer all software questions and ensure complete resolution of software issues

Serving as the “voice of the customer,” advocating internally to drive the product roadmap in a way that will be most beneficial to our customers

Focusing on team processes to become increasingly more efficient in day-to-day activities

Partnering with newly implemented or upgraded customers to ensure they have a smooth transition

Aligning with internal teams on company strategy, working with strategic customers to help Vision meet its goals

Qualification

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Troubleshooting software issuesOrganized approachLearning technical conceptsSQLSalesforceJIRAMicrosoft Office Suite

Required

Experience troubleshooting software application issues, and the ability to think critically under pressure

Excellent written and oral communication skills. The ideal candidate can communicate technical concepts in a way that is easily understood by all parties

A strong sense of urgency and the ability to take on multiple tasks at once and prioritize the most critical

Customer empathy and a passion for helping customers, refusing to give up until the customer is happy

A highly positive attitude, and a desire to work in a fast-paced, collaborative environment

An organized, detail-oriented approach to work

A proven ability to learn additional technical concepts

Preferred

Knowledge of SQL, Salesforce, JIRA, and Microsoft Office Suite is a plus

Benefits

Medical, dental and vision insurance

401k match

Company

Vision Government Solutions, Inc.

Since 1975, Vision Government Solutions has been providing the highest quality Appraisal Services and CAMA Software in the industry to assessing departments located throughout the United States.

Founded in 1975