National Psoriasis Foundation · 1 day ago

Patient Navigator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Hiring Manager

Beth Miller

Insider Connection @National Psoriasis Foundation

Discover valuable connections within the company who might provide insights and potential referrals.
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Responsibilities

Answer health related questions regarding psoriasis, psoriatic arthritis, treatment options and related health issues via email and telephone

Connect constituents with National Psoriasis Foundation (NPF) services, programs, and events

Educate constituents about their insurance coverage and benefits

Counsel patients on selecting an insurance plan for their health needs

Guide patients and their health care providers through the insurance appeals process

Maintain consistent follow-up with constituents regarding their treatment satisfaction and access to care issue resolution

Stay abreast of updates and changes in the treatments for psoriasis and psoriatic arthritis through attendance at workshops and meetings, as well as independent study of resources made available by the Foundation

Collect and enter all pertinent information into patient contact database to track requests and responses

Manage a database of patient cases

Compile patient stories for program and NPF marketing purposes

Other duties as assigned

Qualification

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Health educationMedical terminologySalesforceSharePointExcelBilingual Spanish

Required

Bachelor’s degree with at least two years related experience OR five+ years related experience in health education/promotion, medical offices, community health, or social work

Excellent communication and writing skills required

Working knowledge of medical and insurance terminology, hospital and provider referral protocols, medical insurance plans, billing, and regulations

Experience in conveying medical information via phone and email

Ability to learn a variety of computer applications, i.e. Salesforce, SharePoint, Excel

Ability to learn, understand, and relay health and treatment information to constituents

Patient, tolerant, empathetic, and able to communicate effectively with a wide variety of people

Self-motivated, diplomatic, tactful, and a team player

Ability to keep sensitive information confidential

Handles self under stress in a professional and courteous manner