FV Bank · 1 day ago

Customer Service Representative

United States

Full-time

Remote

Entry Level

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Responsibilities

Answer inbound customer inquiries in a professional and timely manner.

Resolve basic customer issues, complaints, or concerns related to products, services, and transaction status, escalating complex issues to higher-level support, as necessary.

Provide clear and accurate information to customers about procedures, product specifications, and transaction statuses, based on pre-established guidelines.

Accurately document and classify every customer interaction in FV Bank’s support platform.

Assist customers with navigating the different products, how to do certain things or direct them to self-service tools, ensuring they can easily access the information or services they are looking for.

Deliver exceptional service to ensure customer satisfaction and promote long-term retention.

Work closely with other team members and departments to resolve customer inquiries and share feedback and insights for continuous improvement.

Stay current on product offerings, services, and internal processes to provide top-tier support to both customers and coworkers alike.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Service ExperienceOral English ProficiencyWritten English ProficiencyMultilingual AbilitiesBlockchain KnowledgeFinancial Services Experience