Be an early applicantLess than 25 applicants

Company

Zoom · 23 hours ago

Technical Consultant- Telephony

United States

Full-time

Remote

Mid Level

$77K/yr - $186K/yr

3+ years exp

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CollaborationInformation Technology

H1B Sponsor Likely

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Responsibilities

Collaborate closely with one of Zoom's largest customers.

Ensure the customers' success with Zoom products and services and deliver customer satisfaction and happiness.

Build relationships and encourage product usage.

Act as dedicated customer technical consultants.

Provide customers with useful resources to enable them to succeed with our solutions.

Effectively manage internal procedures and work across departments.

Implement strategies with a commitment to excellence.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer-facing experienceZoom Contact CenterTechnical troubleshootingTechnical subject matter expertIP TelephonySIPManaged ServicesITIL conceptsConsultation skillsEngineeringProject management

Required

Have a Bachelor’s in Engineering/Computer Science/Technology or equivalent work experience

3-5+ years of experience supporting a contact center or software environment for a customer-facing environment is required

Familiarity with Zoom Contact Center or similar communication platforms is required

Proficient in troubleshooting common technical issues with call flows, queues, or skills-based routing

Have a solid understanding of IP Telephony and SIP

Excellent verbal and written communication skills in English, with the ability to explain technical concepts to non-technical users

Have an understanding of Managed Services and ITiL concepts and practices

Have project management experience, working within large/enterprise level and Telco space

Have excellent customer-facing skills and a background in consultation

Be able to serve as a technical subject matter expert on Zoom's architecture and collaboration space

This remote position may require flexibility to accommodate different time zones

Occasional evening or weekend work may be required based on client needs

Benefits

A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Company

Zoom

Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing.

Founded in 2011

San Jose, California, USA

5,001-10,000 employees

http://zoom.us

H1B Sponsorship

Zoom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (125)

2022 (252)

2021 (103)

2020 (43)