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Company

Stripe · 16 hours ago

Incident Response Manager

United States

Full-time

Remote

Senior Level

$180K/yr - $270K/yr

5+ years exp

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FinanceFinTech

Comp. & Benefits

H1B Sponsor Likely

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Responsibilities

Act as an on-call Incident Commander, responsible for driving and managing incident resolution with a high level of urgency, cross-functional collaboration, and accuracy, while partnering with a global and diverse set of teams, including Engineering, Product, Policy, Risks, PR, Legal, Execs, etc.

Lead all user-facing incidents across domains at Stripe - including reliability, technical, security, and data privacy

"User First" approach to determine impact, providing accurate situation reports, facilitating comms bridges, and ensuring useful and timely external communications to users

Proactively update internal stakeholders, make decisions through data and influence by partnering with Engineering, Sales, Support and other cross-functional teams

Contribute to the root cause analysis process while conducting post-mortems, remediations identification, and ensure problem management tasks meet SLA and user expectations

Drive improvements in the incident handling process and incident management metrics and tooling based on trends and data of Stripe's incidents in collaboration with engineering, product and operations teams

Collaborate closely with leadership for building team strategy based on the team vision

Collaborate and coach other Incident Response Managers on the team

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Incident managementCloud technologiesPythonSQLFull stack developmentData analysisTechnical communicationRubyJavaScriptShell scriptingSplunkTask managementUser-facing communicationsDistributed architecturesCrisis management

Required

5+ years of demonstrable major incident experience for organizations that run mission critical applications or always-on Saas environments.

Demonstrated ability to lead multiple incidents concurrently with authority and influence responders with agency and reasoning skills to resolve ambiguous problems and drive to root cause.

Strong full stack technical skills with development/support experience with cloud based technologies.

Demonstrated experience developing code and automation using Python, Ruby, JavaScript or shell scripting.

Solid understanding of infrastructure, including physical, virtual, and container-based compute platforms.

Strong quantitative, and analytical skills in data manipulation using SQL, Splunk or other tools.

Excellent task management skills, must be detail-oriented with ability to remain composed, methodical, and think fast in a high-pressured environment.

Exceptional written and verbal English communication skills, with the ability to translate complex technical issues for internal and external stakeholders.

Preferred

Domain expertise in classes of incidents such as technical, privacy, security or crisis with a strong desire to continuously learn about Stripe's products, technical issues and systems.

Ability to review complex technical details regarding ongoing issues/events and convey the key details to senior stakeholders to facilitate real-time decision making.

Experience with broad user-facing communications (e.g. status pages, tweets) and/or targeted communications (e.g. direct emails, support ticket responses).

Familiarity operating or managing distributed architectures with the ability to correlate system behaviors based on known inter-dependencies.

Demonstrated experience with full stack development and support.

Benefits

Equity

Company bonus or sales commissions/bonuses

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Company

Stripe

Glassdoor

3.6

Stripe is an API technology company that provides online payment processing and commerce solutions for Internet businesses.

Founded in 2010

South San Francisco, California, USA

1001-5000 employees

https://www.stripe.com

H1B Sponsorship

Stripe has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (109)

2022 (300)

2021 (348)

2020 (121)