Mercury Insurance · 1 day ago

Claims Representative

United States

Full-time

Remote

Entry Level

$31K/yr - $54K/yr

1+ years exp

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Responsibilities

Thoroughly verifies and explains coverage to Policyholders, setting clear expectations on the claims process.

Sets reserves for anticipated losses, arranges vehicle inspections and rental authorizations, and makes referrals to specialty teams as warranted.

Serves as the primary customer contact and coordinates with other departments; researches and timely responds to customer inquiries and/or concerns with empathy to ensure customer satisfaction and retention.

Demonstrates the ability to resolve claims in a timely and accurate manner.

Continuously monitors progress and exposures, issues accurate and timely payments.

Investigates and evaluates claims by conducting interviews, reviewing documentation, and gathering evidence.

Documents interactions, conversations, and activities related to claims in a clear and concise manner using company systems and tools.

Identifies and escalates files with more significant indemnity exposure or attorney representation to their supervisor for review, transfer, or further investigation.

Qualification

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Claims adjustingMS Office proficiencyProcess improvementAdjuster's license

Required

High School Diploma or GED.

Customer service experience required.

Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program.

Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims.

Has a passion for serving customers in their time of need.

Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers.

Independently makes high-quality claims adjusting decisions.

Collaborates well with others. We are one team with a common goal.

Ability to build rapport utilizing emotional intelligence.

Views conflict resolution as an opportunity.

Has self-motivation and accountability while working remotely.

Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software.

Must have dedicated workspace that is free from distractions.