Be an early applicantLess than 25 applicants

Company

CAPE Analytics · 23 hours ago

Sr. Solutions Engineer

United States

Full-time

Remote

Senior Level

$118K/yr - $197K/yr

5+ years exp

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AnalyticsArtificial Intelligence (AI)

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Sarah Stahl

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Responsibilities

Analyze current technologies used within CAPE and CAPE clients, including Policy Administration Systems, and develop steps and processes to improve their effectiveness and value delivered

Provide on-going user support via in-person, email, virtual/webinar and telephonic client interactions

Establish a superior client experience within the CAPE product ecosystem through user testing and Product team interactions

Establish a rapport with existing team members, and contribute to a vision for improving the Solutions Engineering team and processes

Drive prospect and client discussions regarding the value and implementation ease of CAPE solutions for insurance carrier and real estate use cases

Grow usage and enable client success through product education, new feature introduction, account review, escalated support needs, or other interface opportunities

Work with internal teams to develop training, on-boarding, support, and other related programs to support Client Success initiatives

Develop, implement, and execute training and on-boarding programs to ensure fully enabled clients (renewals, paid trials, POCs and special projects)

Proactively provide client and product feedback to other parts of CAPE organization (e.g. Product, Marketing, and Sales), specifically, issues related to product performance and product development as well as any competitive feedback received from the market

Qualification

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Sales EngineeringClient SuccessSaaSAccount ManagementClient TrainingData-driven ProductsInsurance Domain ExpertiseReal Estate Domain ExpertiseTableauPythonBusiness Acumen

Required

5+ years sales engineering, client success, account management, client training or equivalent experience, preferably with SaaS or data-driven product company

Proven success driving technology adoption, usage, and client engagement. Must have a proven record of client success strategies with a focus on renewals, retention, and up-sell opportunities

Strong verbal and written communication skills including the ability to present to executive-level audiences as well as users (both business and technical audience)

Ability to troubleshoot and resolve service related issues whether they be business or technical issues

Ability to work cooperatively within a team and across the organization matrix to achieve group and organizational goals

Strong business acumen and ability to build strong client relationships

Strong organizational and problem solving skills

May require local or overnight business travel up to 33%

Preferred

Domain expertise in SaaS, data-driven products, or experience in the insurance or real estate vertical preferred

Tableau and Python experience is desired

Benefits

Stock options

Bonus opportunities

Variable incentive pay (commissions)

Top-notch insurance options

Unlimited PTO

Company outings

Remote work capabilities

Company

CAPE Analytics

Cape Analytics provides AI and analytics services for properties.

Founded in 2014

Palo Alto, California, USA

51-200 employees

https://capeanalytics.com

H1B Sponsorship

CAPE Analytics has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (5)

2021 (2)

2020 (3)