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Company

Lumen Technologies · 15 hours ago

Senior Operations Engineer

United States

Full-time

Remote

Senior Level

$81K/yr - $124K/yr

5+ years exp

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Responsibilities

Provide data support for the AZNet Managed Services contracts. Includes data design, installation and maintenance for new and current installations.

Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements

Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to State of Arizona network.

Maintain current knowledge base regarding complex routing, switching

Monitor and analyze performance across the State of Arizona networks.

Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.

Troubleshoot and resolve complex issues

Provide high-level off-hours support on a rotating basis with other engineers

Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.

Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.

Maintain network monitoring applications, equipment and utilities as needed.

Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.

Create and maintain network documentation and reports as required

Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco & Solarwinds) on high-level support issues.

Provides ongoing configuration of the State of Arizona's Cisco SD-WAN environment.

Configure Cisco Switches using a combination of CLI and Cisco DNAC.

Qualification

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Cisco CCNANetwork performance managementCisco CCNPCisco Layer 2 configurationCisco Layer 3 configurationVoice & Transport networksData designNetwork documentationNetwork monitoring applicationsPC skills

Required

Bachelor’s degree plus 5+ years related experience or equivalent combination of education and experience.

Cisco CCNA

Experience with isolation of telecom and/or network outage causes and service restorations including understanding Cisco characteristics

Direct customer interaction communication skills

Proficient PC skills in office applications and network connectivity configuration

Proficient presentation skills for presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities.

Must be available 24/7 for outages and maintenance window work.

Strong communication (oral and written), customer service, organizational and multi-tasking skills.