Be an early applicantLess than 25 applicants

Company

Amazon · 17 hours ago

Manager III, Operations, Global Operations - Artificial Intelligence

Elkhart County, IN

Full-time

Remote

Senior Level, Lead/Staff

12+ years exp

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H1B Sponsor Likely

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Responsibilities

Handle the in-house Operations delivery (BnM, VC). You will lead a team of up to 300- 400 associates supported by Team managers to improve accuracy and maintain service levels, this will also include meeting other SLAs, KPIs, internal Shrinkage and retention targets

This is a senior-level management position that is fully accountable for the results of the reporting teams at the GOAI center.

Responsible for conducting regular reviews with the team

Drive overall performance for the site

Identify improvement opportunities and driving process improvement projects

Establishing governance structure for day-to-day operations

Enhance adherence to compliance guidelines as required and dedicated by the Program

Regular touch base meetings with internal stakeholders and different departments

Should be open to travel (domestic & overseas) as and when required

Responsible for performance management as well as annual appraisals for the team

Be a key leader at the forefront for key projects for the program

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Operations ManagementProcess ImprovementVendor ManagementBPO OperationsHiring Processes24x7 OperationsKey Performance IndicatorsRemote Team ManagementLeadership Capability

Required

Bachelor’s degree or equivalent

12+ years of overall experience and 8-10 years of managerial exposure in Operations (directly & via vendor management preferably) in Non-voice, Customer Service Environment.

Track record of successfully building and scaling high-performing teams from the ground up

Exposure in handling remote team/teams is a must.

Exposure into robust hiring processes, including sourcing, interviewing, and selection will be an added advantage

Should have extensive experience in handling large Operations (large teams, 250+) in BPO/ Captive Operations/ Third party

Should be open for 24x7 operations.

Demonstrated familiarity with general principles of workflow in a voice / non voice environment.

Should have handled both domestic and international operations with experience in handling remote teams

An analytical mind and should be able to perform Analysis of key process indicators to identify opportunities for process improvement and implement action plans

Ability to communicate with Sr Leaders in the organization

Clear leadership capability – As a leader responsible for operations, you should be able to set clear goals, inspire confidence, prioritize tasks, align resources, and establish an upbeat motivated culture

Strong oral and written communication skills.

Preferred

Entrepreneurial mindset with exposure in running independent operations will be an advantage

Company

Amazon

Glassdoor

3.7

Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Founded in 1994

Seattle, Washington, USA

10,001+ employees

https://amazon.com

H1B Sponsorship

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Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (14000)

2022 (23375)

2021 (15334)

2020 (14558)