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GitLab · 1 day ago

Renewals Manager: Public Sector

United States

Full-time

Remote

Mid Level

$85K/yr - $150K/yr

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Cloud SecurityDeveloper Tools

Comp. & Benefits

No H1B

U.S. Citizen Only

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Responsibilities

Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business

Leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence.

Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners

Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement

Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion

Accurately forecast opportunities via our SalesForce reports

Ensure customer issues are acknowledged and resolved within 24 hours

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

SaaS RenewalSalesforce (SFDC)US Public SectorSales forecasting