SpyCloud · 23 hours ago
Customer Success Director
Austin, TX
Full-time
Remote
Director/Executive
10+ years exp
Maximize your interview chancesCyber SecurityFraud Detection
No H1B
Security Clearance Required
Insider Connection @SpyCloud
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Responsibilities
Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
Build, leverage, and sustain relationships with customers and internal cross-functional teams to maximize success.
Create, execute, and oversee account plans to track customer opportunities, activities, and projects, ensuring engagement by appropriate parties throughout.
Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.
Leverage company resources and executive relationships to win business as a team.
Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services.
Effectively articulate value propositions, create interest, and generate excitement through customer presentations.
Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
Inform and report account status to Senior and Exec staff.
Identify creative solutions for strategic accounts.
Inspire others within the organization.
Qualification
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Required
10+ years of Customer Success Management experience in a strategic client-facing role.
Experience working for a Software as a Service (SaaS) company.
Cybersecurity and ATO prevention experience is a plus.
Government or financial sector background needed.
BA/BS/Undergraduate degree required.
Competency with Microsoft's suite of business products.
Salesforce and Zendesk experience is a plus.
Self-starter with a drive to succeed.
Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships.
Proficient in both oral and written communication, able to tailor message format and content to specific audience(s).
Superior active listening skills.
Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
Creative problem solver, able to accomplish goals through a variety of processes and tools.
Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud.
Adept at dealing with complex customer relationships and developing resolutions to critical matters.
This role will require a Top Secret Clearance.
Benefits
401(k)
Health, Vision and Dental Insurance
Generous PTO Plan
In-office meals provided
Company
SpyCloud
SpyCloud is the leader in Cybercrime Analytics. Their solutions transform recaptured darknet data to protect businesses from cyberattacks.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$168.5MKey Investors
Riverwood CapitalCentana Growth PartnersM12 - Microsoft's Venture Fund
2023-08-23Series D· $110M
2020-08-18Series C· $30M
2019-02-27Series B· $21M
Leadership Team
Ted Ross
CEO & Co-Founder
Alen Puzic
Chief Information Officer and Co-Founder
Recent News
2024-10-30
2024-05-24
Help Net Security
2024-05-24
Company data provided by crunchbase
