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Company

ServiceNow · 1 day ago

Training Solution Consultant

Addison, TX

Full-time

Remote

Mid Level

3+ years exp

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Business Process Automation (BPA)Cloud Management

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Be the trusted expert in the full ServiceNow Training catalog and product portfolio; make recommendations on new or expanded offerings based on customer requirements.

Collaborate with internal and external stakeholders to design, propose, and execute enterprise customer training strategies that span the customer size and industry.

Work collaboratively with ServiceNow training sales representatives and to support in pre-sales opportunities by creating value-based training solutions aligned to the customer’s overall platform strategy.

Influence, create, and maintain training playbooks and resources, including proposal templates and training plan templates.

Provide leadership, guidance, and training to Training Account Executives and other members of the ServiceNow sales team on training approach, scope, and strategy for key customer accounts.

Conduct formal Training Strategy Assessments for select ServiceNow accounts in collaboration with customer success squads to help customers leverage their training entitlements.

Conduct account research to inform training strategies, including using the ServiceNow platform to run reports on training and financial data.

Provide thought leadership around enterprise training best practices, including creating community blogs, internal knowledge articles, and interviewing subject matter experts.

Curate resources and information for external and internal stakeholders by distilling complex training topics down to digestible concepts, and then clearly documenting them.

Be a training evangelist – present training topics and the training strategy to other ServiceNow teams to drive awareness of the value of training in customer accounts.

Define and test requirements for training sales tools used and drive continuous improvement of internal processes.

Travel up to 10-15% (worldwide) per year for occasional conferences & events.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

ServiceNow training solutionsCertified System AdministratorLearning strategies developmentChange ManagementMS Office applicationsMicrosoft PowerPointMicrosoft ExcelTechnical information consolidationTeam focusCustomer-first mindset

Required

Knowledge and hands on experience selling and implementing ServiceNow training solutions or similar.

Strong working knowledge of MS Office applications, especially, Microsoft PowerPoint and Excel, with demonstrated ability to create customer-facing proposals.

A proven ability to consolidate and interpret technical information and translate it in a meaningful way for key stakeholders.

Experience incorporating analysis and reporting into programs.

Strong executive presence and presentation skills at an Enterprise level.

A focus on succeeding as a team and a customer-first mindset.

Preferred

Current Certified System Administrator (CSA) or other ServiceNow certifications.

3-5+ years of experience in Change Management or training at an Enterprise level.

3-5+ years of deep experience effectively developing learning strategies for Enterprise-level organizations.

Company

ServiceNow

Glassdoor

4.4

ServiceNow is an AI platform that delivers IT operations, field service management, and app engine solutions.

Founded in 2004

Santa Clara, California, USA

10,001+ employees

http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (650)

2022 (816)

2021 (565)

2020 (420)