BrightArrow Technologies ยท 20 hours ago
Software Support Engineer
United States
Full-time
Remote
Entry Level
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Responsibilities
Answer questions about how to use our software, while simultaneously enhancing online documentation to minimize the need to answer the same questions repeatedly
Onboard new customers, including database integration and training
Help train our customers on how to use our system
Document and update customer records based on interactions and requests
Learn a wide variety of skills; most customer requests are new and different
Contribute to strategic company direction and decisions
Qualification
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Required
At least a BA or BS degree
Strong written and verbal communication skills
Great problem-solving ability
Agile at answering a variety of technical questions; patient with customers
Proficient at multi-tasking while prioritizing and completing numerous tasks
Ability to write SQL queries
Company
BrightArrow Technologies
BrightArrow Technologies revolutionizes the way organizations automatically deliver messages simultaneously to large groups of people.
Founded in 1997
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael J. Maloney, Jr., MSM
Chief Revenue Officer (CRO)
Company data provided by crunchbase
