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Company

Microsoft · 21 hours ago

Principal Azure Customer Engineering Manager – Americas Leader

New Jersey, United States

Full-time

Remote

Senior Level

$138K/yr - $267K/yr

6+ years exp

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Data ManagementDeveloper Tools

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Managers deliver success through empowerment & accountability by modeling, coaching & caring.

Model: Live our culture; Embody our values; Practice our leadership principles.

Coach: Define team objectives & outcomes; Enable success across boundaries; Help team adapt & learn.

Care: Attract and retain great people; Know every employee’s individual capability and aspiration; Invest in the growth of others

Set the vision for the team, create clarity on priorities, lead and support the team in delivering results

Create an inclusive work environment where every employee can effectively engage and wants to be part of the team. Provide ongoing feedback that helps managers become better leaders.

Remove barriers to agility to enable the team to shift priorities quickly without losing productivity.

Lead a Customer Obsessed Mission Critical Delivery Organization:

Ensure team and internal stakeholders across Microsoft deliver against capabilities aligned with Mission Critical offering promise

Develop and execute strategy to upskill organization with skills required to adequately support Mission critical customers

Establish connections, partner with and influence various senior internal stakeholders, as well as customer executives both reactively (driving the most complex and critical incidents to quick mitigation) and proactively (driving improvement plans for solutions resiliency, platform improvements, support execution, and customer health)

Enable a customer obsessed environment where team members can relentlessly champion and advocate for our customers in representing their issues to engineering teams and be a change agent to develop innovative ways to resolve their issues.

Build a team culture that thrives on customer obsession, where team members go above and beyond their immediate issue at hand to delight the customer and can predict and resolve the next issue before the customer reports it.

Build a framework where the team works closely with Azure engineering teams advocating for customers, partnering to resolve their most complex issues and driving product improvement based on learnings.

Create standards and best practices that simplify and optimize support capabilities, and drive adoption across multiple service teams across Azure, as well as to our broader Azure support delivery teams.

Create an environment that fosters innovative approaches to automating customer solutions. Establish tight integration with Cloud Engineering System to continually improve the Azure support tooling and diagnostics capabilities.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Service delivery managementPartner relationship managementCross functional team leadershipEngineering experienceCommunication of visionProduct/technical program managementData analysisProduct developmentPeople managementJudgment under pressure

Required

Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred

Bachelor's Degree Computer Science, Engineering, Data Science, Math, Business, OR related field AND 12+ years experience in engineering, product/technical program management, data analysis, OR product development OR equivalent experience.

3+ years people management experience.

Company

Microsoft

Glassdoor

4.3

Microsoft is a software corporation that develops, manufactures, licenses, supports, and sells a range of software products and services.

Founded in 1975

Redmond, Washington, USA

10,001+ employees

https://www.microsoft.com

H1B Sponsorship

Microsoft has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (5862)

2022 (11005)

2021 (8174)

2020 (6856)