HSA Bank, a division of Webster Bank, N.A. · 15 hours ago

Analyst, Systems Engineering

Milwaukee, WI

Full-time

Remote

Entry Level

$65K/yr - $80K/yr

2+ years exp

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Responsibilities

Design, implement, and automate tasks to have a robust and scalable file transfer infrastructure.

Effectively manage customer demand (standard setups, custom setups, modifications, issues, training) within internal and external service level agreements.

Govern and safeguard data and privacy across the end-to-end file transfer process. Ensure timely and accurate delivery of data files to intended recipients. Adhere to security, risk, and privacy regulations and policies.

Participate in concurrent projects with some supervisory direction. Includes day-to-day tactical execution of key tasks that run the business. Streamline operational efficiency through automation of manual tasks or new solutions.

Develop relationships and trust by communicating effectively and keeping commitments with all IT/LOB functions. Plan the work and work the plan with your team. Proactively communicate progress and keep others informed from beginning to end.

Partner with other IT teams to meet each other’s needs and dependencies, adhering to IT policies and SLA’s.

Our business runs 24x7, so you will need to be available for non-business hours support as part of the teams on-call rotation to ensure adequate coverage and timely response and resolution to Critical and High severity incidents. Utilize Knowledge Base and troubleshooting skills to identify root cause and resolve incidents.

Work with your manager and team to quickly respond, establish ownership, and resolve incidents assigned during business hours to your support queue within internal and external service levels.

Limited or routine problem solving within scope of own position.

Proactively engage manager, peers, and SME’s to continuously progress your knowledge of HSA Bank systems and processes. Ask questions and share suggestions about the systems you work on that may lead to operational efficiencies. Become a ‘Primary’ resource for assigned systems and technical competencies.

Continuously look for and seize opportunities to advance your skills and experience. Engage your manager and peers and ask for/utilize feedback. Have a personal drive to study and strive for related professional certifications, with a key interest in cloud computing platforms.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Managed File Transfer (MFT)PGPSFTP/SSHData SecurityCompliance StandardsFTPFTPSSSHSSLHTTPSBatch Job SchedulingPowerShellBashPythonSQL Stored ProceduresCloud-based EnvironmentsAWS CertificationsJscapeAWS Transfer FamilyITIL ProcessAgile MethodologiesScrumKanbanJira

Required

Bachelor’s degree in engineering, computer science, or equivalent experience in an IT-related field required.

2+ years of experience working in Managed File Transfer (MFT) technologies.

Ideal candidate will be action-oriented, accountable, decisive, resilient/adaptable to change, and able to effectively communicate with internal stakeholders, IT peers, and business partners.

Moderate knowledge on PGP and SFTP/SSH encryption algorithms, data security, and compliance standards.

Basic to moderate knowledge of managed file protocols and technologies (FTP, SFTP, FTPS, SSH, SSL, HTTPS)

Basic knowledge of batch job scheduling, tools, and frameworks.

Basic technical proficiency with scripting languages (PowerShell, Bash, Python, SQL stored procedures for MS SQL Server)

Basic experience managing file transfers in cloud-based environments.

Basic to moderate experience working with Jscape, AWS Transfer Family or other MFT services.

Basic understanding of ITIL process and tools (change control, incidents, service requests, CMDB)

Basic understanding with agile methodologies utilizing scrum and Kanban.