Kraft & Kennedy, Inc. ยท 20 hours ago
IT Support Assistant
USA
Full-time
Remote
Entry Level
$40K/yr - $45K/yr
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Responsibilities
Serve as the first point of contact for users seeking technical assistance.
Determine the best solution based on the issue and details provided by customers.
Direct unresolved issues to the next level of support personnel.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Qualification
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Required
A passion for technology and some hands-on experience with computers is required.
Excellent oral and written communication skills.
Strong problem-solving and technical troubleshooting skills are required.
The ability to work well with both business and technical users is required.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Preferred
Experience working at a help desk or computer lab would be ideal.
Bachelors degree is preferred.
Benefits
Medical, dental, life and disability insurance
401k with company match
Holidays/vacation/sick days
Cutting edge training on the latest technologies
Employee referral bonus program
Phone reimbursement
Company
Kraft & Kennedy, Inc.
Kraft & Kennedy is an information technology company that provides information governance and security services.
Founded in 1988
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Kallen
CFO
Michael Kraft
Founder and General Counsel
Company data provided by crunchbase
