55 applicants

Company

Orb · 1 day ago

Customer Success Engineer

Remote-NYC

Full-time

Remote

Mid, Senior Level

5+ years exp

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BillingSoftware

H1B Sponsor Likely

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Responsibilities

Manage the customer relationship post-contract signing, including owning accountability for achieving timely Deployment and Adoption during onboarding

Forecast renewals with high accuracy and a plan to mitigate risk

Conducting Health Checks and Business Reviews to ensure our customers achieve great ROI and have a high likelihood of renewing and expanding

Engage with Product on customer requests, helping to prioritize while wearing both a customer and company hat

Understand customer requirements, analyze business processes, identify and advise on opportunities for them to leverage Orb

Advocate strategically for wider adoption of the Orb platform with customers not taking full advantage of our capabilities

Become an expert on the Orb platform and our use cases, while keeping up with industry trends in Usage-Based Billing

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success EngineeringSaaS experienceB2B startups experienceCloud architectures knowledgeData infrastructure technologiesSQL knowledgeBilling platforms familiarityConsultative mindset

Required

5+ years of customer-facing experience in high growth SaaS and/or B2B startups

Excellent communication and interpersonal skills, with the ability to effectively convey complex concepts to technical and non-technical stakeholders

Knowledge of cloud architectures and data infrastructure technologies

Executive presence and instinct with VPs & C-level, while also delivering personal interactions to practitioners in the day to day

Experience with managing several personae within an account as you will interact with Billing Engineers, BizOps, PMs, Finance and Execs

Curious, politely persistent, able to break through vendor fatigue with key contacts

Consultative mindset, always looking to advise on a more efficient and better way to operate

Proven track record in planning and executing successful Business Reviews and Health Checks

Ability to work US east coast business hours

Preferred

Familiarity with billing platforms/systems and finance concepts like Deferred Revenue is a plus!

Functional knowledge of SQL is also a plus!

Take initiative and are capable of learning new technologies / systems / features with little guidance

Have a history of using data to drive improvements in customer experience, product quality or operational efficiency

Demonstrate a forward-thinking mindset in leveraging new technology to augment customer success

Benefits

Medical insurance - 100% coverage for you and dependents

Dental, vision, and life insurance

Unlimited PTO, with 15 days minimum encouraged

401k plan

16-week paid parental leave with equity vesting

Commuter stipend

Catered lunches in the office

Company

Orb

Orb is the modern billing infrastructure powering revenue workflows for the next wave of AI and software companies.

Founded in 2021

San Francisco, California, USA

11-50 employees

https://www.withorb.com/

H1B Sponsorship

Orb has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (1)