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Company

American Express Global Business Travel · 19 hours ago

Deployment Manager

United States

Full-time

Remote

Mid Level

$85K/yr - $170K/yr

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Responsibilities

End to end implementation/deployment of customer product tools across markets globally.

Build and maintain detailed project plans on applicable projects.

Work closely with other teams such as Implementation, Service Delivery, Commercial, Product Development, and Support.

Coordination of discussions with clients to set expectations and resolve company infrastructure, travel policy interpretation, and user enrolments.

Configure, test and conduct troubleshooting of site, including travel policy, pricing and PNRs.

Contribute standard processes to improve quality, standardization and documentation of implementations globally.

Ability to collaborate with team members and business partners across global Amex GBT locations.

Contribute to Departmental metrics/goals.

Updates Management of implementation status on weekly basis and participates in weekly team meetings.

Acts as subject matter expert.

Collaborate with Product Development to determine feasibility of new vendor offerings.

Build and test implementation processes to support.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Corporate Travel KnowledgeGDS KnowledgeOnline Booking ToolsWeb/Internet/Server KnowledgeProject ManagementPC SkillsChange ManagementRelationship Management

Required

Must have knowledge of corporate travel.

Multiple GDS (Amadeus/Sabre/Apollo/Galileo) and online booking tools knowledge (such as KDS, Concur, GetThere & others).

Ability to think analytically & conceptually.

In depth knowledge of Web/internet/server knowledge.

Ability to work independently whilst contributing to the overall team objectives.

Previous experience of Project Management desired.

Ability to drive results in a P/L environment.

Time management/organizational and change management skills.

Excellent relationship management and communication skills (both written and verbal).

PC skills/applications.

Capacity to work virtually and strong organizational skills.

Tenacious – ability to inspire change in the face of possible resistance.

Benefits

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.